The following terms and conditions form the basis of your contract with Siyabona Africa (Pty) Ltd. Please read them carefully and contact us should you have any questions.
1. Confirming Your Booking & Payment
How Your Booking Works
We confirm your booking after we receive your deposit and send you a written confirmation.
Payment Schedule
We will let you know when to pay. You must pay the full amount before your trip starts so we can secure your arrangements.
Payment Methods
We accept credit cards and bank transfers. You can choose the method that suits you best.
2. What’s Included & Not Included
Included Services
Your itinerary shows what we include, such as lodgings, some meals, guided activities, and local transport.
Excluded Costs
Costs like visas, park fees, and optional tours may not be included. We will tell you about these costs before you book.
3. Changes & Cancellations
If You Change Your Plans
If you need to change your trip after we confirm it, we will try to help. Changes made close to your travel date may cost more because we have already booked services.
If You Need to Cancel
General Policies
If you cancel 32 or more days before your trip, we charge a small fee. If you cancel within 31 days, we charge higher fees because we have paid for your bookings.
Stricter Policies at Some Places
Some places, like South Africa National Parks, have stricter rules. If you choose these lodgings or activities, their rules apply.
Flights
Flights are non-refundable. Check your flight details before you pay
4. Travel Documents & Health
Passports & Visas
You must have a valid passport and the right visas. We can guide you, but you must make sure your documents are correct.
Health & Safety
Ask a healthcare professional about vaccines or other steps to protect your health. We can give basic information, but follow your doctor’s advice.
5. Insurance & Liability
Travel Insurance
We suggest you buy travel insurance. It can help if your trip is delayed, if you need medical care, or if you lose your belongings.
Our Responsibility
We choose good service providers, but we cannot control natural events, supplier issues, or other unexpected problems.
Your Responsibility
Follow safety rules, respect local laws, and protect yourself with insurance.
6. Pricing & Currency Fluctuations
Quoted Prices
Our prices reflect current costs. If exchange rates or supplier costs change, we will let you know and adjust prices if needed.
No Hidden Costs
We will explain any price changes before you pay.
7. Protecting Your Information
Privacy
We respect your privacy. We only share your details when needed to book your trip or meet legal requirements.
In Essence
These terms make things clear and fair. They follow standard rules in Southern Africa. We want you to understand your costs, your responsibilities, and what to expect.
Our goal is to give you a safe, smooth, and rewarding travel experience.
