In our efforts to ensure that you Travel with Confidence, we have compiled a list of the most Frequently Asked Questions, to put your mind at ease, while you prepare for a well earned journey through Africa.
On this page you will be able to read the most commonly asked questions
that travellers have asked us when they are preparing to travel to Africa for a holiday. How to Book, how to pay, how secure are our facilities, what to bring... It's all here. If your question is not answered here, please e-mail your query to us and we will assist you.
In our efforts to ensure that you 'Travel with Confidence', we have compiled a list of the most Frequently Asked Questions
, putting your mind at ease while you prepare for a well earned journey through Africa.
Q: When and how do I pay for my accommodation?
Upon selecting a dream destination, please email us your reservation request. Our Travel Consultant will immediately verify availability
and respond to your request, by attaching a booking form and credit card authorisation form. Upon confirmation of your requested dates and finalisation of your itinerary you will be requested to make payment, a final itinerary will then be sent to you. Payment can be made via our secure on-line facility
, bank transfer or credit card.
Secure On-line Payment : This can be done at http://secure.turtle.co.za
We use Iveri
to handle your credit card transaction, which is the safest and most secure way of paying, ensuring complete peace of mind.
Please obtain our banking details from your Travel Consultant. Clearly indicate on the deposit slip your tour reference number and then fax the deposit slip
to +27 21 424 1036. Please ensure that your contact details are on the fax.
We accept Visa, MasterCard, American Express and Diners Club. Simply complete the Credit Card Authorization form sent to you by your Travel Consultant and fax it to +27 21 424 1036.
SWIFT bank transfer
Please clearly indicate your name on the deposit documentation. Our S.W.I.F.T Address SBZA ZA JJ.
For more detailed information, visit our Payment Methods
Q: What are the Visa Requirements for travelling in Africa?
You should check with the embassy or consulate
of the country(s) you are visiting for the current information on visa requirements. Basic visa information and contact details are available on Visa Information
What do I need to bring on safari?
You can experience very hot days and cold nights
so we recommend that you take the following:
- Camera with a zoom/wide angle lens + plenty of camera film, spare memory sticks for digital cameras and spare batteries for video cam.
- Comfortable walking shoes
- Insect repellent
- Khaki, brown or beige colours are recommended to wear during a game drive/walk because white and bright increase your visibility to the animals.
- Long trousers
- Shorts/skirts and t-shirts for during the day
- Sun block & lip balm
- Wide brimmed hat
For More information see Packing for Your Safari
Q: Do I have to take Malaria tablets?
Northern parts of South Africa and most countries in Africa are Malaria areas. Malaria is a potentially fatal disease. Please ensure that you have consulted your doctor as to what prophylactics you should take
for that particular country being that there are many different strains of Malaria.
Further information is available on this site. Read More about Malaria Prevention
Q: What inoculations do I need?
Please check with your doctor on what inoculations you require for the country(s) you will be visiting. If you require a Yellow Fever vaccination then you will need an inoculation certificate
to take with you on holiday. Failure to do this will definitely result in you not being allowed to enter that country.
Q: What if I have a Medical Condition?
Please consult with your doctor prior to leaving on your trip to ensure that you have sufficient amounts of your prescribed medication, as there may not be medical provisions available in certain parts of Africa.
Q: Do I need Medical Insurance?
It is always advisable to take out medical insurance prior to any international travel. Enquire with your Travel Consultant as Siyabona Africa offers excellent emergency medical evacuation insurance.
Also, please find more information about how to apply for Travel Insurance.