Your Travel With Confidence Guarantee

'Travel With Confidence' when you book your African destination holiday with Siyabona Africa.

Guaranteed Quality

Because we aknowledge our customers diverse expectations and varied budgets, we guarantee to only use service providers that are registered members of tourism authorities. We and our providers strive to meet your expectations, hence our Siyabona “Travel With Confidence” guarantee.

Guaranteed Fair Price

We do not mark up on price. We are not agents and we do not charge or receive commission. As an accredited representative of our various hotel groups and game lodge operators, dealing with Siyabona Africa is the same as dealing direct, hence passing on to you any discounts or savings that might be available.

Guaranteed Accuracy of Information

Our Travel Writers, who have had first hand experience at the game lodges, or on the safari tours, have gone to great detail in providing accurate and informative content to help you in your choice of holiday.

Guaranteed Third Party Affiliations

Our affiliations with reputable third parties, means that the material descriptions they have provided are comprehensive and accurate – since they too are interested in providing you with the best in comfort, or experience and excitement. When you Travel With Confidence – you are free to enjoy all that Africa has to offer.

Guaranteed Peace of Mind

s a further commitment to your well-being Siyabona Africa has undertaken the service provision of an Emergency Medical Evacuation Service that will ensure that you can be taken care of in the best possible way and air-lifted to the nearest hospital or clinic which is able to deal with the emergency, should the need arise.

Travel Insurance

Whether you travel for business or pleasure, international travel involves a degree of risk. You need to ensure that you are covered for events such as illness, accidents, theft, or unforeseen amendments to travel arrangements. The best way to ensure that your trip will be as problem-free as possible is to take out a Comprehensive Travel Insurance Policy.

Financial Transaction Security

Credit card transactions are conducted via: 128bit Secure Payment Gateway administered by Nedbank South Africa.
Siyabona Africa conducts all other client transactions via Standard Bank of South Africa.

For further details about how to pay, please visit: Payment Methods. 

Easy Payment Plan

Credit card holders with a budget payment option, can enjoy paying for their holiday on a 6 month installment plan. Be sure to discuss this option with your Siyabona Travel consultant.

Our Promise

In the unlikely event that you have experienced service quality levels that have not lived up to those described in your selected tour/accommodation, please contact us so that we can provide an immediate resolution.